1. IT service:
· Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
· By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with ETA guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices
· Escalating network-, server- and corporate web tools/applications-related incidents/requests to GNS team for further resolution. Escalating serious incidents to IT Supervisor/ Manager and the Management for immediate attention and decision making
· Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution
· Supporting GNS to maintain/upgrade IT infrastructure and application systems
· Setting up PCs (hardware/software/connectivity) for newcomers and Gameloft employees from other studios
· Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
· Completing other technical tasks assigned by IT Supervisor/Manager and the Management
2. IT Administration/Management
· Logging, tracking and updating tickets on the Helpdesk System
· Suggesting the purchase of IT hardware/software for new users or for upgrade/replacement if needed, checking condition/configuration of new/current items, updating the inventory system and keeping them organized in the IT store. Liaising with vendors/suppliers for delivery/replacement/maintenance services
· Documenting all knowledge and experiences in the File Sever/Knowledge Base System
· Completing other administrative tasks assigned by IT Supervisor/Manager and the Management
Requirements:
1. Attitudes and behaviors:
· Possessing customer/service oriented mentality
· Being proactive, willing to learn and to work overtime when requested
· Being social, communicative, calm and flexible when dealing with users
· Being innovative, cooperated, responsible, disciplined timely and accurate in performing tasks
2. Qualifications and Experiences:
· At least 2 years in IT supporting/IT Helpdesk
· Good knowledge in PC and other IT devices’ hardware/software/connectivity, including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
· Basic knowledge in network, server, corporate web tool/application and telecommunications systems
· Intermediate English language skills; especially good at Written English
How to apply:
· Option 1: Apply directly on the website www.gameloft-sea.com/recruit
· Option 2: Send your CV to email add: dad-recruitment@gameloft.com
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